We offer 7 day No Question Asked Refund policy. To claim this an email needs to be sent within 7 days of receiving the product to hello@yourpurplelife.com
The courier charges for return will be borne by the buyer.
Edible products do not classify for refund if
The product packaging has been opened
The product has been used opened.
The product matches the features and quality mentioned on our website. As with all products some qualities are considered to be normal and may not be explicitly mentioned.
Refund process will take within 7-14 working days.
No refund or order cancellation on all sale and promotional products or issue for example on situations: change of mind, you just don’t like the products, want to entitle for other promotion campaign or you have forgotten to insert discount code. But, we are willing to help on you on exchanging products with similar price or change delivery date.
The product(s) to be exchanged must be notified and returned to us within one week of receiving it.
In all cases, products returned must be in their original condition, with its original packaging.
Customer is responsible for all Delivery costs if youpurplelife.com is not at fault.
Delivery
We provide free delivery for all orders across Malaysia.
Delivery Service for each order is only limited to 1(ONE) Trip
Delivery Lead Time is Within 3-7/10-14 Days.
The entire 3-7/10-14 days Lead time included packaging and arrangement. Once it is ready to be delivered, it will be delivered on the day.
We do not provide tracking number at the moment but you can always reach out to our Facebook, Instagram or Whatsapp customer service to enquire regarding your order status.
**** Please note that ANY changes may occur and will be informed during certain promotion period or under certain circumstances ****
Customer Satisfaction
At purplelife.com, your satisfaction is our priority. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience.
Our shipments are carefully inspected before leaving our packaging room. But in the event, if only you received faulty products, we will immediately replace, exchange, or refund your order for you. Anytime, for any reason. It’s that simple.
You can always reach us out through our customer service or email us at hello@purplelife.com
